Welcome to Household Items Sale! We’re dedicated to providing premium home essentials with thoughtful delivery solutions. Below you’ll find answers to our most frequently asked questions about our products, services, and policies.

Product Questions

What types of products do you offer?
We specialize in high-quality home furnishings and essentials across these categories:
  • Furniture (sofas, armchairs, corner sofas, sofabeds, footstools)
  • Bedding and bath items
  • Kitchen and dining essentials (cookware, tableware, kitchen accessories)
  • Home furnishings and lighting
  • Table linens and decor
Are your products high quality?
Absolutely! We carefully curate our collection to offer premium home goods that combine style, functionality, and durability. Each item is selected with the same care we’d want for our own homes.
Do you offer seasonal or sale items?
Yes! Check our SALE section regularly for special offers and seasonal promotions on selected items.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian and remote areas. During checkout, you can enter your address to confirm availability.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95) via DHL/FedEx: 10-15 business days after dispatch
  • Free Shipping (orders over $50) via EMS: 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your home.
Are there additional fees for international orders?
For international shipments, local customs duties or taxes may apply upon arrival in your country. These fees are the responsibility of the recipient and are not included in our prices or shipping fees.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank’s processing time.
Can I exchange an item?
We currently don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order.

Contact Information

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours. Our physical address is:

Household Items Sale
403 Twin Oaks Drive
Mackinaw City, US 49701
Do you have phone support?
Currently, we provide support exclusively via email to ensure we can thoroughly address your questions and maintain detailed records of all communications.

Didn’t find the answer you were looking for? Please don’t hesitate to contact us – we’re happy to help with any additional questions!