At Household Items Sale, we’re committed to making your home furnishing experience seamless from delivery to your complete satisfaction. Below you’ll find all the details about our shipping options and straightforward return process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.
Our Hassle-Free Return Policy
We want you to love every item you purchase from our collection of quality home furnishings. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.
What Can Be Returned
We accept returns and exchanges for most items in our collection, including:
- Armchairs & Sofas
- Bedding & Table linen
- Cookware & Tableware
- Home furnishings & Lighting
- Footstools & Pouffes
- And other home decor items
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Bathroom items
- Opened bedding products (unless damaged or defective)
How to Return an Item
Follow these simple steps to return or exchange your item:
- Initiate Your Return
Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
- Wait for Approval
Our customer service team will review your request within 1-2 business days and provide return instructions.
- Package Your Item
Securely pack the item in its original packaging with all tags attached. Include any accessories or documentation that came with the product.
- Ship Your Return
Send the package to our warehouse at:
Household Items Sale Returns
403 Twin Oaks Drive
Mackinaw City, US 49701 - Receive Your Refund/Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service for your protection.
Refund Information
- Refunds will be issued to your original payment method within 5-10 business days after we receive your return.
- Original shipping fees are non-refundable.
- For exchanges, we’ll ship your new item once we receive the returned product. You’ll receive tracking information via email.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.
Return Request Template
Copy and paste this template into your email to initiate a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Household Items Sale Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Order Date: [Date]
Item(s) to Return:
- [Product Name] (Quantity: X)
- [Product Name] (Quantity: X)
Reason for Return: [Please specify - wrong size, changed mind, defective, etc.]
For exchanges, I would like:
- [New Product Name] (if exchanging for a different item)
- [Same Product in Different Size/Color] (if applicable)
I understand that I am responsible for return shipping costs unless the item is defective or incorrect. Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]Need Help?
Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.
Note: This policy applies to purchases made through our website ushouseholdhub.com. For purchases made through third-party retailers, please contact the retailer directly for their return policy.